FAQ

Where is Rugs on Puckle located?
Rugs on Puckle is based in Melbourne, Australia. Please contact us if you would like more information about visiting us or viewing a particular rug.

Do you deliver across Australia?
Yes. We offer delivery across Australia. Shipping costs and available delivery options are shown during checkout where applicable.

How do I choose the right rug size?
The ideal size depends on your room and furniture layout. Visit our Rug Size Guide for helpful sizing advice, or contact us and we'll be happy to assist.

Are the colours exactly the same as shown online?
We make every effort to represent our rugs accurately. However, colours may vary slightly depending on lighting, photography and your screen settings.

How should I care for my rug?
Regular gentle vacuuming and prompt attention to spills will help maintain your rug. For more detailed advice, please see our Rug Care guide.

Can I return or exchange a rug?
Please see our Returns & Exchanges page for information about change-of-mind returns, damaged items and exchanges.

Can I get help before purchasing?
Absolutely. If you need help choosing a rug, size, colour or style, please contact Rugs on Puckle and we'll be happy to assist.

Curated with Character


Every rug in our collection is selected with an eye for colour, texture and character. From timeless traditional designs to contemporary pieces, runners and kilims, we look for rugs that bring warmth, individuality and lasting style to the spaces they live in.

From Melbourne, With Care


Based in Melbourne, Rugs on Puckle is built around personal service and a genuine appreciation for beautiful interiors. Whether you’re searching for a statement rug, a timeless runner or something unique for your space, we’re here to help you find a piece that feels right for your home.